Cancellation Policy

I require a 24 hour notice of all cancellations of appointments. When you book an appointment, that time is set aside for you personally. If you don't show up, that time is lost and therapist's don't get paid unless they complete a service. If 24 hours notice of cancellation is not given, you may be subject to a fee.

Late Arrivals

A client arriving late after their scheduled appointment will NOT receive an extension of their service.  All appointments have been designed to allow the appropriate time for the full enjoyment of the service.  Your late arrival may limit my ability to offer the fullest treatment possible.  An unrushed and relaxing treatment will be rendered only for the remainder of the scheduled session.  You will be responsible for the half the amount of the service.

Draping Policy

I practice proper draping procedures for your upmost comfort. Most people remove all clothing for the full benefits of massage but I am able to work around what ever clothing you are not comfortable taking off. The area that is being worked on is the only area that will be uncovered.

Return Check Fee

I do charge a $30.00 fee for all returned checks.

Under the age of 18

Clients under the age of 18 must be accompanied by a parent or legal guardian during the entire session. Informed written consent must be provided by parent or legal guardian for any client under the age of 18.

Business Professionalism

The massage therapy given here is for the purpose of deep relaxation, stress and pain management and the reduction of muscular tension.  I do not diagnose illness, disease or any other physical disorder.  I do not prescribe medication or perform spinal manipulations.  All massages are non-sexual.  If sexual advances are made or sexual intentions relating to the session are made known, I reserve the right to terminate massage immediately.  I reserve the right to refuse to do work on someone under the influence of alcohol or drugs.

I respect all clients regardless of their, gender, race, national origin, sexual orientation, religion or political affiliation.

Personal Hygiene

Please maintain personal hygiene.  Showering before your massage is required.  In keeping with my commitment to cleanliness, safety and hygiene, my equipment is sterilized and sanitized after every service and treatment.

Polito Body Shop 2313 Rocklyn Drive, Suite 1, Urbandale, IA 515-371-9678